Refund and Returns Policy

Last Updated: 19/10/23

At Persia Food Company, we strive to provide you with the finest products and the best customer service. We understand that there may be situations where you need to return or seek a refund for a purchase. Please read our Refund and Returns Policy to understand your rights and our procedures.

Return Eligibility

1. Damaged or Defective Products: We take great care to ensure the quality and integrity of our products. If you receive a damaged or defective item, please contact our Customer Support within 1 days of receiving your order. We may request photos or additional information to assess the issue.

2. Incorrect Products: If you receive the wrong product, please notify us within 1 days of receiving your order. We will provide instructions for returning the incorrect item and sending you the correct product.

3. Change of Mind: Unfortunately, we do not accept returns for products due to a change of mind or personal preferences. Please review your order carefully before completing it.

Refunds

1. Damaged or Defective Products: If your product is confirmed as damaged or defective, we will process a full refund to your original payment method, including shipping fees, within 1 days after the return is approved.

2. Incorrect Products: In the case of receiving an incorrect product, we will process a full refund, including shipping fees, within 1 days after the return is approved.

Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Support at Click Here specified timeframe, providing details of the issue and your order number.

2. We will guide you through the return process, which may include providing photos or additional information.

3. Once your return is approved, we will provide instructions for returning the product.

4. Ship the product in its original packaging to the address we specify.

5. After receiving the returned product, we will verify its condition and process the refund accordingly.

Cancellations

You may cancel your order within 3 hours of placing it. Cancellation requests made after this timeframe may not be accepted, as we aim to process and ship orders promptly.

Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Support at Click Here

We appreciate your trust in Persia Food Company, and we are committed to providing you with quality products and exceptional service.